Policy

Required transfer-error investigation

Defined Notice of Error process includes investigation, provisional credit, findings and evidence access. Not a generic right to all evidence behind every account closure.

What the records show

CFPB Block consent order — 16 January 2025Required transfer-error investigation

requires distinct transfer-error investigation and evidence access

Order entered 16 January 2025; conditional duration and written modification provisions. Performance and any later modification unverified.

For a defined Notice of Error: reasonable investigation, results within 3 business days after completion, relied-on-document notice/copies for no/different error, correction within 1 business day and provisional credit within 10 business days if incomplete. The express document right does not automatically cover every closure appeal.

Further reading

CFPB / Block: account restrictions, error redress and accountable decision-making

Read the original source 1

What the connections say

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CFPB Block consent order — 16 January 2025requires distinct transfer-error investigation and evidence accessRequired transfer-error investigation

Order entered 16 January 2025; conditional duration and written modification provisions. Performance and any later modification unverified.

For a defined Notice of Error: reasonable investigation, results within 3 business days after completion, relied-on-document notice/copies for no/different error, correction within 1 business day and provisional credit within 10 business days if incomplete. The express document right does not automatically cover every closure appeal.

Read the original source 1