Policy

Required restriction notice and appeal

Order 108(c)–(d):24 h written notice with specified exception and 10 business-day decision on appeal/change status. Not guaranteed restoration or the transfer-error document-access rule.

What the records show

CFPB Block consent order — 16 January 2025Required restriction notice and appeal

requires restriction notice and appeal procedure

Order entered 16 January 2025; conditional duration and written modification provisions. Performance and any later modification unverified.

108(c): written decision/appeal notice within 24 hours, unless prohibited by law enforcement. Frozen-funds carveout applies only to transfer-information limb (c)(iii). 108(d): grant/deny appeal or status-change request within 10 business days of receipt; written decision and denial explanation. No guaranteed restoration or wholesale import of the (c) exception into (d).

BlockRequired restriction notice and appeal

must implement account-restriction safeguards

Order entered 16 January 2025; conditional duration and written modification provisions. Performance and any later modification unverified.

Order requires published web/in-app appeal instructions, notice and timely decisions by Block. The current help page is not the complete measure of the obligation; whether any particular request complied requires its records and applicable modifications.

Further reading

Cash App account-closure help: process and unresolved boundary

CFPB / Block: account restrictions, error redress and accountable decision-making

Read the original sources 2

What the connections say

2 relationships
1

CFPB Block consent order — 16 January 2025requires restriction notice and appeal procedureRequired restriction notice and appeal

Order entered 16 January 2025; conditional duration and written modification provisions. Performance and any later modification unverified.

108(c): written decision/appeal notice within 24 hours, unless prohibited by law enforcement. Frozen-funds carveout applies only to transfer-information limb (c)(iii). 108(d): grant/deny appeal or status-change request within 10 business days of receipt; written decision and denial explanation. No guaranteed restoration or wholesale import of the (c) exception into (d).

Read the original source 1
2

Blockmust implement account-restriction safeguardsRequired restriction notice and appeal

Order entered 16 January 2025; conditional duration and written modification provisions. Performance and any later modification unverified.

Order requires published web/in-app appeal instructions, notice and timely decisions by Block. The current help page is not the complete measure of the obligation; whether any particular request complied requires its records and applicable modifications.

Read the original sources 2